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Care Improvement Plus
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Member Questions

When can someone enroll?
How can someone enroll?
How can I change a beneficiaries plan options?
Where can I learn about getting extra help with prescriptions?
Where can I find a copy of the Care Improvement Plus Summary of Benefits?
Where can I find a copy of the Care Improvement Plus Evidence of Coverage?
How much are Care Improvement Plus' monthly premiums?

When can someone enroll?
The Centers for Medicare and Medicaid Services (CMS) has established limited periods throughout the year for Medicare beneficiaries to switch to or enroll for the first time in Medicare Advantage Prescription Drug (MA-PD) plans. If you have diabetes and/or heart failure* and it is your first time joining a Special Needs Plan, you may enroll in a Care Improvement Plus Special Needs Plan anytime of the year by exercising a "Special Election Period."
For additional information on Enrollment Periods, click here.

How can someone enroll?
Care Improvement Plus offers two enrollment options:
  • Enroll online today by completing our online enrollment application.
  • You can attend an information session in your area where you can learn more about Care Improvement Plus and Medicare benefits
  • Complete a hardcopy enrollment application. Download a copy, fill it out completely, and return it to us at:

    Care Improvement Plus
    P.O. Box 592689
    San Antonio, TX 78259
    Attn: Enrollment Department
    Fax: 1-866-686-2808

How much are Care Improvement Plus' monthly premiums?
You can find information on Care Improvement Plus' monthly premiums in the Health Plan Benefits section. Click here to access.

Where can I find a copy of the Care Improvement Plus Evidence of Coverage?
You can find a copy of the Care Improvement Plus Evidence of Coverage in the Health Plan Benefits section. Click here to access.

Where can I find a copy of the Care Improvement Plus Summary of Benefits?
You can find a copy of the Care Improvement Plus Summary of Benefits in the Health Plan Benefits section. Click here to access.

Where can I learn about getting extra help with prescriptions?
Beneficiaries may be able to get extra help to pay for their prescription drug premiums and costs. To see if they qualify for getting extra help, call:
  • 1-800-MEDICARE (1-800-633-4227). TTY/TDD users should call 1-877-486-2048, 24 hours a day/7 days a week
  • The Social Security Administration at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY/TDD users should call 1-800-325-0778 or
  • Your State Medicaid Office.
How can I change a beneficiaries plan options?
Members may change their current plan option during specified enrollment periods.

For additional information on Enrollment Periods, click here.

*To be eligible for a Care Improvement Plus Chronic Condition Special Needs Plan, you must have diabetes and/or heart failure. Individuals with End Stage Renal Disease are generally not eligible to enroll in Care Improvement Plus unless they are members of our organization and have been since their dialysis began.



This page was last updated on: 9/27/2011 5:13:42 PM

Copyright © 2006 - 2012 Care Improvement Plus
Y0072_OE12_4511 CMS Approved 11/15/2011


Care Improvement Plus is a Medicare Advantage organization with a Medicare contract. The Care Improvement Plus contract with CMS is renewed annually and coverage availability beyond the end of the current contract year is not guaranteed. Benefits, formulary, pharmacy network, premium and/or copayments/coinsurance may change on January 1, 2013.

The benefit information provided herein is a brief summary, but not a comprehensive description of available benefits. For more information contact the plan. To be eligible for a Care Improvement Plus plan you must be a Medicare beneficiary living in Arkansas, Georgia, Missouri, South Carolina, Texas and select counties in Illinois, Iowa, Indiana, Maryland, New Mexico, New York, Wisconsin and have both Medicare Part A and Part B to enroll.

To be eligible for a Care Improvement Plus Chronic Conditions Special Needs Plan, you must have diabetes and/or heart failure. To be eligible for Care Improvement Plus Dual Advantage, you must be enrolled in state Medicaid and be a dual eligible beneficiary whom the State holds harmless for Part A and Part B cost sharing.

Members may enroll in the plan only during specific times of the year. Contact Care Improvement Plus for more information. If you have diabetes, heart failure, or Medicaid/Low Income Subsidy, you may qualify to enroll in a Care Improvement Plus Special Needs Plan ANYTIME of the year by exercising a “Special Election Period.

You must continue to pay your Medicare Part B premium. If you are a full benefit dual beneficiary and your Part B premium is paid for by the State, you will not be responsible for paying your Part B premium. Premiums, copays, coinsurance and deductibles may vary based on the level of help received. Limitations, copayments and restrictions may apply.

You may be able to get extra help to pay for your prescription drug premiums and costs. To see if you qualify for extra help, call:

  • 1–800–MEDICARE (1–800–633–4227). TTY users should call 1–877–486–2048, 24 hours a day/7 days a week;
  • The Social Security Office at 1–800–772–1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY users should call, 1–800–325–0778; or
  • Your State Medicaid Office.

People with limited incomes may qualify for extra help to pay their prescription drug costs. If eligible, Medicare could pay for 75% or more of your drug costs including monthly prescription drug premiums, annual deductibles, and coinsurance. Additionally, those who qualify will not be subject to the coverage gap or a late enrollment penalty. Many people are eligible for these savings and don’t even know it. For more information about this extra help, contact your local Social Security office, or call Social Security at 1–800–772–1213.TTY users should call 1–800–325–0778. You can also apply for extra help online at www.socialsecurity.gov/prescriptionhelp. If you qualify for extra help with your Medicare prescription drug coverage costs, Medicare will pay all or part of your plan premium. If Medicare pays only a part of this premium, we will bill you for the amount that Medicare doesn’t cover.

Premiums, copays, coinsurance, and deductibles may vary based on the level of help that beneficiaries may receive. Contact the plan for further details. Eligible beneficiaries must use network pharmacies to access their prescription drug benefit, except under nonroutine circumstances, and quantity and restrictions may apply. It may cost more to get care from out–of–network providers, except in an emergency. If there isn’t a network provider available for you to see, you can go to an out–of–network provider but still pay the in–network amounts except for members who live in our Maryland service areas. Those members can only use doctors, specialists, or hospitals in–network. The health providers in our network can change at any time.