Frequently Asked Questions

When can someone enroll?
How can someone enroll?
How much are Care Improvement Plus' monthly premiums?
Where can I find a copy of the Care Improvement Plus Evidence of Coverage?
Where can I find a copy of the Care Improvement Plus Summary of Benefits?
Where can I learn about getting extra help with prescriptions?
How can I change my loved ones plan options?

When can someone enroll?
The Centers for Medicare and Medicaid Services (CMS) has established limited periods throughout the year for Medicare beneficiaries to switch to or enroll for the first time in Medicare Advantage Prescription Drug (MA-PD) plans. If you have diabetes and/or heart failure* and it is your first time joining a Special Needs Plan, you may enroll in a Care Improvement Plus Special Needs Plan anytime of the year by exercising a "Special Election Period."
For additional information on Enrollment Periods, click here.

How can someone enroll?
Care Improvement Plus offers six enrollment options:

• You can enroll online today by completing our online enrollment application.
• You can enroll over the phone today by calling, 1-866-683-3321 (TTY: 1-800-713-1603).
• You can attend an information session in your area where you can learn more about Care Improvement Plus and Medicare benefits.
• You can schedule an appointment with a Licensed Agent at a time that is convenient for you. The Licensed Agent can explain the benefits of our plan and assist you in completing your enrollment application
• Call us or complete the Request for More Information Form and we'll send you an enrollment kit. Your enrollment kit will contain more information about our benefits and services, an enrollment application, and a postage-free return envelope.
• A copy of the enrollment application with instructions is available to you to download, fill it out completely and return it to us at:
  
  Care Improvement Plus
  P.O. Box 592689
  San Antonio, TX 78259
  Attn: Enrollment Department
  Fax: 1-866-686-2808
  
  For additional information on enrolling a loved one, click here.

How much are Care Improvement Plus' monthly premiums?
You can find information on Care Improvement Plus' monthly premiums in the Health Plan Benefits section.

• Click here to access the Chronic Condition Special Needs Plan Health Plan Benefits
• Click here to access the Medicare/Full Medicaid Special Needs Plan Health Plan Benefits
• Click here to access the Medicare Advantage Prescription Drug Plan Health Plan Benefits

Where can I find a copy of the Care Improvement Plus Evidence of Coverage?
You can find a copy of the Care Improvement Plus Evidence of Coverage in the Health Plan Benefits section.

• Click here to access the Chronic Condition Special Needs Plan Health Plan Benefits
• Click here to access the Medicare/Full Medicaid Special Needs Plan Health Plan Benefits
• Click here to access the Medicare Advantage Prescription Drug Plan Health Plan Benefits

Where can I find a copy of the Care Improvement Plus Summary of Benefits?
You can find a copy of the Care Improvement Plus Summary of Benefits in the Health Plan Benefits section.

• Click here to access the Chronic Condition Special Needs Plan Health Plan Benefits
• Click here to access the Medicare/Full Medicaid Special Needs Plan Health Plan Benefits
• Click here to access the Medicare Advantage Prescription Drug Plan Health Plan Benefits

Where can I learn about getting extra help with prescriptions?
You may be able to get extra help to pay for your prescription drug premiums and costs. To see if you qualify for getting extra help, call:

• 1-800-MEDICARE (1-800-633-4227). TTY/TDD users should call 1-877-486-2048, 24 hours a day/7 days a week
• The Social Security Administration at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY/TDD users should call 1-800-325-0778 or
• Your State Medicaid Office.

How can I change my loved one's plan options?
Members may change their current plan option during specified enrollment periods.

• Members can change their plan option over the phone by calling Member Services at 1-800-204-1002 (TTY: 1-800-713-1603), 7 days a week from 8:00am – 8:00pm.
• Complete a Plan Change Option Form, sign and date it, and return it to Care Improvement Plus.
  
  Mailing Address:
  Care Improvement Plus
  P.O. Box 592689
  San Antonio, TX 78259
  Attn: Enrollment Department
  
  For additional information on Enrollment Periods, click here.

* To be eligible for a Care Improvement Plus Chronic Condition Special Needs Plan, you must have diabetes and/or heart failure. Individuals with End Stage Renal Disease are generally not eligible to enroll in Care Improvement Plus unless they are members of our organization and have been since their dialysis began.

This page was last updated on: 7/23/2010 11:24:50 AM