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Helpful Resources

To contact us by mail:
Care Improvement Plus
351 West Camden Street, Suite 100
Baltimore, MD 21201
Attn: Member Services

To contact us by phone with enrollment questions:
1-800-711-1656 (TTY: 711)
7 days a week, 8:00 am - 8:00 pm

To enroll over the phone:
1-866-683-3321 (TTY: 711)

To contact Member Services:
1-800-204-1002 (TTY: 711)
7 days a week, 8:00 am - 8:00 pm

To contact the Care Improvement Plus 24/7 Nurse Hotline:
1-866-460-8699 (TTY: 711)
7 days a week, 24 hours a day

To Contact the Care Improvement Plus Mental Health Services Hotline:
1-888-751-1235 (TTY: 711)
7 days a week, 24 hours a day

Part C Coverage Decisions
For medical care organization determinations and authorizations, contact us at:
Phone: 1-800-204-1002 (TTY: 711)

For Pre-authorizations on certain medications administered in the doctor's office contact us at:
Phone: 1-800-204-1002 (TTY: 711)
Fax: 1-866-311-9848

Part C Appeals
To obtain a standard medical care appeal, send appeal request in writing to Care Improvement Plus:

By mail:
Care Improvement Plus
351 West Camden Street, Suite 100
Baltimore, MD 21201
Attn: Compliance Appeals
By fax: 1-866-272-2942

To obtain an expedited medical care appeal, contact us at:
Phone: 1-800-213-0672 (TTY: 711)
Fax: 1-866-272-2942

To obtain a standard medical care appeal for certain medications that have restrictions and are given in the Doctor's office, send appeal request in writing to Care Improvement Plus:

By mail:
Care Improvement Plus
Attn: Pharmacy Part C Appeals
351 W. Camden Street, Suite 100
Baltimore, MD 21201

By Fax:
1-866-311-9848

To obtain an expedited medical care appeal for certain medications that are restricted and are given in the Doctor's office, contact us at:
Phone: 1-866-904-6561 (TTY: 711)
Fax: 1-866-311-9848

Grievances
To file a grievance/complaint (standard or expedited) you can write to us at the address above or contact Member Services at 1-800-204-1002 (TTY: 711)

Part D Coverage Decisions
For prescription drug coverage determinations (such as prior authorizations), inquiries, or a status update on a coverage request but not exception requests, contact Medco.

Medco Health Solutions, Inc.
P.O. Box 63067
Irving, TX 75063-0118
Attn: Medicare Reviews
Fax: 1-888-235-8551

By phone (Expedited/Standard): 1-800-753-2851

Formulary Exceptions
For formulary exceptions requests (Expedited/Standard), contact Care Improvement Plus:
By phone: 1-800-204-1002
By fax: 1-866-683-3272
By email: PartDexceptionsandappeals@careimprovementplus.com

By Mail:
Care Improvement Plus
351 W. Camden Street, Suite 100
Baltimore, MD 21201
Attn: Pharmacy Department

For a status update on formulary exceptions (Expedited/Standard), contact Care Improvement Plus at 1-800-204-1002 (TTY: 711).

Part D Appeals
All standard appeals should be in writing and mailed or faxed to the following:
Care Improvement Plus
351 W. Camden Street, Suite 100
Baltimore, MD 21201
Attn: Pharmacy Part D Appeals
Fax: 1-866-683-3272

Expedited appeal:
By phone: 1-800-204-1002 (TTY: 711)
By fax: 1-866-683-3272
By email: PartDexceptionsandappeals@careimprovementplus.com

Additional Information
As a Care Improvement Plus member, you may request:
  • Additional information from the Centers for Medicare and Medicaid Services by calling 1-800-MEDICARE (1-800-633-4227; TTY: 1-877-486-2048), which is the national Medicare help line, 24 hours a day, 7 days a week.
  • The aggregate number of Care Improvement Plus grievances and appeals by calling Member Services.


This page was last updated on: 3/12/2012 2:56:47 PM

Copyright © 2006 - 2012 Care Improvement Plus
Y0072_OE12_4511 CMS Approved 11/15/2011

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Care Improvement Plus is a Medicare Advantage organization with a Medicare contract. Care Improvement Plus is owned by XLHealth Corporation, a UnitedHealthcare company. The Care Improvement Plus contract with CMS is renewed annually and coverage availability beyond the end of the current contract year is not guaranteed. Benefits, formulary, pharmacy network, premium and/or copayments/coinsurance may change on January 1, 2013.

The benefit information provided herein is a brief summary, but not a comprehensive description of available benefits. For more information contact the plan. To be eligible for a Care Improvement Plus plan you must be a Medicare beneficiary living in Arkansas, Georgia, Missouri, South Carolina, Texas and select counties in Illinois, Iowa, Indiana, Maryland, New Mexico, New York, Wisconsin and have both Medicare Part A and Part B to enroll.

To be eligible for a Care Improvement Plus Chronic Conditions Special Needs Plan, you must have diabetes and/or heart failure. To be eligible for Care Improvement Plus Dual Advantage, you must be enrolled in state Medicaid and be a dual eligible beneficiary whom the State holds harmless for Part A and Part B cost sharing.

Members may enroll in the plan only during specific times of the year. Contact Care Improvement Plus for more information. If you have diabetes, heart failure, or Medicaid/Low Income Subsidy, you may qualify to enroll in a Care Improvement Plus Special Needs Plan ANYTIME of the year by exercising a “Special Election Period.

You must continue to pay your Medicare Part B premium. If you are a full benefit dual beneficiary and your Part B premium is paid for by the State, you will not be responsible for paying your Part B premium. Premiums, copays, coinsurance and deductibles may vary based on the level of help received. Limitations, copayments and restrictions may apply.

You may be able to get extra help to pay for your prescription drug premiums and costs. To see if you qualify for extra help, call:

  • 1–800–MEDICARE (1–800–633–4227). TTY users should call 1–877–486–2048, 24 hours a day/7 days a week;
  • The Social Security Office at 1–800–772–1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY users should call, 1–800–325–0778; or
  • Your State Medicaid Office.

People with limited incomes may qualify for extra help to pay their prescription drug costs. If eligible, Medicare could pay for 75% or more of your drug costs including monthly prescription drug premiums, annual deductibles, and coinsurance. Additionally, those who qualify will not be subject to the coverage gap or a late enrollment penalty. Many people are eligible for these savings and don’t even know it. For more information about this extra help, contact your local Social Security office, or call Social Security at 1–800–772–1213.TTY users should call 1–800–325–0778. You can also apply for extra help online at www.socialsecurity.gov/prescriptionhelp. If you qualify for extra help with your Medicare prescription drug coverage costs, Medicare will pay all or part of your plan premium. If Medicare pays only a part of this premium, we will bill you for the amount that Medicare doesn’t cover.

Premiums, copays, coinsurance, and deductibles may vary based on the level of help that beneficiaries may receive. Contact the plan for further details. Eligible beneficiaries must use network pharmacies to access their prescription drug benefit, except under nonroutine circumstances, and quantity and restrictions may apply. It may cost more to get care from out–of–network providers, except in an emergency. If there isn’t a network provider available for you to see, you can go to an out–of–network provider but still pay the in–network amounts except for members who live in our Maryland service areas. Those members can only use doctors, specialists, or hospitals in–network. The health providers in our network can change at any time.

Y0072_R3E12_4511 CMS Approved 02/09/2012