Online PA Coverage Review
Because your time is as precious as it is scarce, Medco has put its coverage review process online. You or your designated staff
member can log onto
www.medco.com/coverage
to initiate or complete a coverage review–at your convenience, anytime, day or night.
Call today to activate your PIN.
You recently received a letter that provided a PIN for your practice, as well as instructions for getting your temporary password. If you haven't activated your PIN, please do so today by calling 1-800-496-5661. If you haven't received the letter or if you've misplaced your PIN, we can give that to you when you call.
Your patients' privacy is protected.
Only you and those you authorize can use the PIN to create a password and access the site. Be sure to keep your PIN and password(s) in a safe place. All of us at Medco hope you'll enjoy this fast, convenient alternative to phone-based coverage reviews. If you have any questions, please call Medco's prescriber PIN and password support line at 1-800-496-5661.
Frequently Asked Questions
How long does the process take?
Depending on the speed of your Internet service, the coverage review process should take no longer than 2 or 3 minutes.
Who will have access to my patients' personal health information?
You decide who can provide the additional information that Medco needs to determine coverage eligibility. You can restrict access to yourself, or you can assign one or more staff members to conduct the reviews.
Are online coverage decisions made faster?
Medco will continue to quickly make coverage decisions based on the patient's prescription drug plan. We can begin our part of the coverage review process as soon as we receive the additional information we need from you.
Can we continue to conduct coverage reviews by fax or phone?
Yes. If you find the online coverage review process to be less convenient, by all means, continue to fax or call Medco to process coverage reviews.
Will my PIN expire?
No. PINs don't expire. However, passwords expire every 90 days. If your password expires, you'll be prompted to create a new one the next time you log on to the website.
When I log on to the website, are the PIN and password case-sensitive?
Yes. PINs and passwords are case-sensitive.
Can I create a new coverage review case for any of my patients?
You can create a new coverage review case only if there's a recent rejected pharmacy claim on file for that specific patient. If you attempt to create a new coverage review case and there are no recent rejected claims on file for that patient, you'll receive a message indicating that no recent rejected claim could be found. You will then be directed to call Medco for further assistance.
What information do I need to complete a coverage review online?
You'll need the patient's member ID number and date of birth.
What are the hours of operation of the PIN and password support line?
Help is available from 8:00 a.m. to 9:00 p.m., Eastern Time, Monday through Friday.
This page was last updated on: 11/30/2011 11:58:21 AM