Care Improvement Plus has joined UnitedHealthcare®
To learn about 2016 plans, click here. To learn about provider information for 2016, click here.
To learn about provider information for 2015, see below.

Hours: 8:00 AM - 8:00 PM 7 days a week
Sales: 1-855-633-4198
Members: 1-800-204-1002
Providers: 1-866-679-3119
TTY: 711
Care Improvement Plus
Helpful Resources
Medicare Part B
Medicare Part C
Medicare Part D
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Plan Overview
Provider Documents
Provider News
Provider FAQs
Provider Self Service Center
National Home Providers Helpful Resources

Helpful Resources

To learn more about the advantages of contracting with Care Improvement Plus or to request a kit to be sent to your office, contact our Contracting Team at 1-866-679-3119.

If you would like to send us an email, please address your communication to:

Information found in this website is available for free in other languages. Please contact our Customer Service Department at 1-800-711-1656 (TTY: 711) 7 days a week, 8:00 am - 8:00 pm for more information.

La información que aparece en este sitio web está disponible en otros idiomas sin costo alguno. Para obtener información adicional, comuníquese con nuestro Departamento de atención al cliente al 1-800-711-1656 (TTY: 711), los 7 días de la semana, de 8:00 a. m. a 8:00 p. m.

Important Provider Updates/News:
For important Provider news and updates click here.

Inpatient Hospital Admissions:
If you're an inpatient hospital facility and are trying to obtain inpatient prior authorization or need to verify inpatient member eligibility only, please call 1-888-625-2204.

Eligibility and Claims Status: To check member eligibility and claims status, login to the Provider Self-Service Center.

To contact Provider Services by phone:
1-866-679-3119, 7 days a week 8:00 am - 8:00 pm

To contact Member Services by phone:
1-800-204-1002 (TTY: 711), 7 days a week 8:00 am - 8:00 pm

Submit Claims Electronically
For information on how to submit claims electronically, click here.

Submit Claims by Mail
Please send your paper claims to:
Care Improvement Plus
P.O. Box 488
Linthicum, Maryland 21090-0488

Part C Appeals
To obtain a standard medical care appeal, send appeal request in writing to Care Improvement Plus:

By mail:
Care Improvement Plus
Attn: Appeals Department
6514 Meadowridge Rd, 1st Floor
Elkridge, MD 21075

By Phone: 1-800-213-0672 (TTY:711)
By Fax: 1-866-272-2942

To obtain an expedited appeal:

By Phone: 1-800-213-0672 (TTY:711)
By Fax: 1-866-272-2942

To file a grievance/complaint (standard or expedited) you can contact Member Services at 1-800-204-1002 (TTY: 711) or write to us at:

By mail:
Care Improvement Plus
Attn: Grievance Department
6514 Meadowridge Rd, 1st Floor
Elkridge, MD 21075

Part D Coverage Decisions
For prescription drug coverage determinations (such as prior authorizations or formulary exceptions), inquiries, or a status update on a coverage request.

By phone: 1-800-204-1002 (TTY: 711)
By fax: 1-800-527-0531

By Mail:
P.O. Box 29046
Hot Springs, AR 71903

Part D Appeals
All standard appeals should be in writing and mailed or faxed to the following:
United Healthcare Part D Appeal and Grievance Department
PO Box 6106
Cypress, CA 90630-9948
MS: CA124-0197

Fax: 1-866-308-6294

Expedited appeal:
By phone: 1-800-204-1002 (TTY: 711)
By fax: 1-866-308-6296
By email: PARTD_AG@UHC.com

To file a grievance/complaint (standard or expedited) contact Provider Services at 1-866-679-3119.

This page was last updated on: 12/19/2014 1:23:27 PM

Copyright © 2006 - 2015 Care Improvement Plus

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract. Enrollment in the plan depends on the plan’s contract renewal with Medicare. You must continue to pay your Medicare Part B premium, if not otherwise paid for under Medicaid or by another third party.

The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, provider network, premium and/or co-payments/co-insurance may change on January 1 of each year. Medicare evaluates plans based on a 5-Star rating system. Star ratings are calculated each year and may change from one year to the next.

Eligible beneficiaries must use network pharmacies to access their prescription drug benefit, except under non-routine circumstances, and quantity and restrictions may apply. It may cost more to get care from out–of–network providers, except in an emergency. If there isn’t a network provider available for you to see, you can go to an out–of–network provider but still pay the in–network amounts. The health providers in our network can change at any time.

To be eligible for a Care Improvement Plus Regional PPO plan you must be a Medicare beneficiary living in Arkansas, Georgia, Missouri, South Carolina, or Texas and have both Medicare Part A and Part B to enroll.

To be eligible for a Care Improvement Plus Local PPO plan you must be a Medicare beneficiary living in select counties of: Arkansas, Georgia, Illinois, Indiana, Iowa, Missouri, Nebraska, New Mexico, North Carolina, South Carolina, Texas or Wisconsin and have both Medicare Part A and Part B to enroll.

To be eligible for a Care Improvement Plus Chronic Conditions Special Needs Plan, you must have diabetes and/or heart failure and/or, cardiovascular disorder. This plan is available to anyone having a qualifying chronic care condition. Members may enroll in the plan only during specific times of the year. Contact Care Improvement Plus for more information. If you have diabetes, heart failure, cardiovascular disorder or Medicaid/Low Income Subsidy, you may qualify to enroll in a Care Improvement Plus Special Needs Plan ANYTIME of the year by exercising a “Special Election Period.

To be eligible for a Care Improvement Plus Dual Advantage Plan, you must be enrolled in state Medicaid and be a dual eligible beneficiary whom the State holds harmless for Part A and Part B cost sharing. This plan is available to anyone who has both medical assistance from the state and from Medicare. If you are a full benefit dual beneficiary and your Part B premium is paid for by the State, you will not be responsible for paying your Part B premium. Premiums, copays, co-insurance and deductibles may vary based on the level of extra help you receive. Please contact the plan for further details.

You may be able to get Extra Help to pay for your prescription drug premiums and costs. To see if you qualify for Extra Help, call:

  • 1–800–MEDICARE (1–800–633–4227). TTY users should call 1–877–486–2048, 24 hours a day/7 days a week;
  • The Social Security Office at 1–800–772–1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY users should call, 1–800–325–0778; or
  • Your State Medicaid Office.

People with limited incomes may qualify for Extra Help to pay their prescription drug costs. If eligible, Medicare could pay for 75% or more of your drug costs including monthly prescription drug premiums, annual deductibles, and coinsurance. Additionally, those who qualify will not be subject to the coverage gap or a late enrollment penalty. Many people are eligible for these savings and don’t even know it. For more information about this Extra Help, contact your local Social Security office, or call Social Security at 1– 800–772–1213.TTY users should call 1–800–325–0778. You can also apply for Extra Help online at www.socialsecurity.gov/prescriptionhelp. If you qualify for Extra Help with your Medicare prescription drug coverage costs, Medicare will pay all or part of your plan premium. If Medicare pays only a part of this premium, we will bill you for the amount that Medicare doesn’t cover.

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